Providing top-notch customer service to internal and external customers can help a business retain customers, generate new business, increase spending per customer, boost the company brand, as well as improve the confidence and morale of employees. This unit explores the common customer services metrics and techniques employed to meet and exceed customer standards that set a company apart from its competitors in its interactions with the market.
What you will learn:
- Customer Service
- Internal and External Customers
- Customer Service Standards & Measurement
- Customer Service Improvement
What do you get out of it?
Who can sign up?
Anyone with a Level 3 skills standard or higher.
What do we need from you?
- Certified ID copy
- Certified copy of highest qualification
Who is this course for?
Individuals looking to start their own businesses.
Anyone looking to improve their customer service skills.
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